New wrought iron machines, excluding electrical & electronic systems and electric motors, are covered under warranty for two years from the date of purchase. No warranty is provided for second-hand machines. However, we assist with spare part supply for second-hand machines for a fee. New Machines: Excluding the main steel construction and electrical components, they are covered under warranty. Parts that wear out due to usage are excluded from the warranty. Even if all spare parts are out of warranty coverage, they will be shipped to you for a fee. In service requests, all travel expenses, food, and accommodation costs of the service technician are the responsibility of the Buyer. On-site installation is subject to an extra charge.
No exchanges or returns are accepted for purchased machines. Issues related to the machine’s electrical system or electric motor are not covered under warranty, and return requests for these parts will not be accepted.
In case of machine malfunction during the warranty period, the requested spare parts by the customer will be supplied. Spare part requests will be fulfilled depending on stock availability and supply process. Spare parts are subject to an additional charge.
Return requests are not accepted after purchase.
The customer must receive training on the usage of the machine before operating it and must use the machine correctly. In the event of a malfunction not covered under warranty, the repair costs shall be borne by the customer.
Company Name: CENGİZLER DEMİR SAC MÜHENDİSLİK İNŞAAT SANAYİ VE TİCARET LTD ŞTİ
Tax Office and Number: İstiklal Tax Office 2060011536
MERSIS No: 0206001153600015
Address: ÇAMLICA MAH. 38309 SK. NO: 1 B MEZİTLİ / MERSİN / TÜRKİYE
Phone: +90532 217 33 06
Email: sfcengiz@gmail.com
This return policy is a part of the agreement between the wrought iron machinery manufacturer and the customer. In case of a breach of this agreement, our legal rights are reserved.
For information or inquiries, you can contact us at ferforje [at] cengizler.net.