This privacy policy applies to www.cengizler.net, operated by CENGİZLER DEMİR SAC MÜHENDİSLİK İNŞAAT SANAYİ VE TİCARET LTD ŞTİ, and to the WhatsApp CRM used by the company to communicate with customers.
Personal data about visitors may be collected when they access the website or through information they provide. This information will be used to improve our services and the website content.
When you contact our company through WhatsApp, the WhatsApp CRM used for customer relationship management may process your name and surname, telephone number, WhatsApp profile name and profile image (if available), message content, message dates and times, audio, image and file attachments, enquiries and quotation details, and communication preferences. Customer notes, tasks and follow-up records created by authorised company users to handle the conversation may also be stored.
This data is processed to answer your enquiries and questions, provide information about our products and services, manage quotations and sales, provide customer support and after-sales services, preserve conversation history, follow up on customer requests, improve service quality, maintain information security and meet legal obligations. Where required, commercial electronic communications take account of consent and preference records in accordance with the applicable legislation.
Your personal data may be collected through information you send us using our website forms, email, telephone, face-to-face communication and WhatsApp. For communications through WhatsApp, data is processed through the WhatsApp/Meta infrastructure to enable the communication. Data may be shared, to the extent necessary and in accordance with Turkish Personal Data Protection Law No. 6698, with our authorised employees, suppliers providing technical support, hosting, backup or software services needed to deliver the service, and legally authorised public institutions and organisations. The technical infrastructure of WhatsApp/Meta services may involve processing or transferring data on servers outside Türkiye; such transfers are carried out in accordance with the applicable data protection legislation.
WhatsApp CRM records are retained for as long as the relevant processing purpose requires, taking statutory retention periods into account. When the purpose for retention no longer applies or the legal retention period ends, the data is deleted, destroyed or anonymised.
We take the technical and organisational security measures necessary to protect your personal data. Only users authorised as part of their duties may access WhatsApp CRM records. Measures are applied to manage access rights, secure sessions and protect records. These measures aim to protect your data against unauthorised access, disclosure, alteration or destruction.
Our website uses cookies to improve the user experience and analyse website traffic. You can find further information about cookie use in your browser settings.
Our website may contain links to third-party websites. We are not responsible for their privacy policies, so we recommend reading the privacy policy of any linked website you visit.
We reserve the right to change our privacy policy. Any changes will be announced to users on this page.
Under Article 11 of Law No. 6698, you have the right to learn whether your personal data has been processed; request information about any processing; learn the purpose of processing and whether the data has been used for that purpose; learn which third parties in Türkiye or abroad have received the data; request correction of incomplete or inaccurate data; request deletion or destruction under the conditions set out in the Law; and request that corrections, deletions or destruction be notified to third parties to whom the data has been transferred. You can send your requests through the contact channel below.
To request deletion, destruction or anonymisation of your WhatsApp CRM records and other customer communication records, you can use our Personal Data Deletion Request page.
For questions or requests about our privacy policy, contact us at ferforje [at] cengizler.net.